Support

FaxTalk supports any TWAIN and WIA (Windows Image Acquisition) compatible scanning device.  Most scanners designed for Windows support both, and by default and FaxTalk will automatically detect and use your scanner when you select one of the scanning operations from within FaxTalk. Any adjustments to contrast, color, page size, gray-scale, DPI etc. must be done within the scanning software that is installed with the device.  These settings are not adjusted within FaxTalk software.

TWAIN or WIA?

WIA-based scanners can be used from Windows applications such FaxTalk, Paint and other graphic applications without the need for any additional software to be installed as the Windows operating system includes the necessary software to communicate with the scanner device. WIA 1.0 was introduced in Windows XP and continues to be used in Windows 10 as WIA 2.0. TWAIN is an older standard introduced in Windows 2000 and Windows 95. TWAIN continues to be supported alongside WIA. Some older type scanners may have features that can only be supported with the TWAIN interface. If you need to use these features, you should select the TWAIN setting.  

If FaxTalk is unable to use or detect your scanner using the default method, try switching to the alternative method.

NOTE: In older versions of FaxTalk, the default method is TWAIN and the alternative method is WIA.  In newer (9.0) versions of FaxTalk, the default is WIA and the alternative method is TWAIN.

1. Power on the scanning device.
2. From FaxTalk, click on the Tools menu, and click Options.
3. In the configuration list on the left, click General.
4. On the General configuration page, check the Enable alternative scanning method (sets to TWAIN in newer versions of FaxTalk, and WIA in older versions)
5. Click Apply. (important!)
6. Click Select Scanner to choose the scanning device to use.
7. Choose the desired scanning device from the list of available devices on the Select Source dialog and click Select. If you have a 64 bit operating system, select the 32 bit device from the list. Depending on the software installed, you can select the appropriate WIA or TWAIN driver here.
8. Click Apply and then OK to save the changes and close FaxTalk Settings.

Note: If the list on the Select Source dialog is empty there are no scanning devices available on your computer, the Windows drivers for the device are not properly installed, or the scanner is not powered on.

Note: WIA uses a common Windows dialog created by Microsoft for all devices, while TWAIN uses a custom dialog created by the device manufacturer. The TWAIN dialog may have additional features specific to your scanner that are not available by using the WIA method.

Attaching a scanned document to a fax transaction in Send a Fax

When creating a fax transaction with Send a Fax, you can scan documents to attach to the fax transaction using a scanner. The scanned documents will be added to the fax transaction automatically when the fax transaction is submitted to the Outbox.

To scan documents to attach to a fax transaction in Send a Fax:

1. On Send a Fax, click Options and then click Scan.
2. Follow the instructions for your scanner software.
3. When the scan is complete the document will be attached to the fax transaction.
4. Click File and then Send to generate the fax transaction.

Note:  Scan in Black and White or Line Art mode at 200 dpi or higher.

Creating a fax using a scanner in the FaxTalk Fax Viewer

The FaxTalk Fax Viewer supports creating fax documents by scanning hard copy documents or images using a scanner.

To scan a document into the Fax Viewer:

1. On the File menu, click Scan.
2. Follow the instructions found on the scanner’s software to begin the scan.

Note:  Scan in Black and White or Line Art mode at 200 dpi or higher.

Using the scan icons in FaxTalk

If FaxTalk is configured to use WIA scanning method, the scanning process will begin immediately when you click the scan icon. The scan icon is available from the FaxTalk Manager and the Send a Fax dialog box. This scan will default to 200 dpi, black and white only. If you need to adjust the  settings prior to scanning, you can use the “File->New->Scan and Send”, “Options->Scan” or the “File->Scan” menu options.

NOTE: On some scanners using a sheet feeder, the default page size may scan at 8.5 x 14 inches.

Adjusting the Scanning Profile(s)

FaxTalk requires your scanning device to use BMP format when scanning (version 8.0) or BMP, JPG, PNG (version 9.0).  If your scan does not start, or appears with a warning message regarding the file type you may be required to adjust your scanning profile.

1. On the Start menu, click Control Panel. Control Panel opens. If using Windows 10, you can type Control in the search field to open the Control Panel.
2. Click Hardware and Sound or Printers and Devices (Devices and Printers in Windows 10).
3. The Scanners and Cameras or Printers and Devices dialog box appears.
4. Select the scanning device, and then select Scan Profiles. The Scan Profiles window appears.
5. Select a profile, and then click Edit. The changed profile dialog box appears.
6. Configure the necessary settings. Set the file format to BMP
7. Click Save Profile. The changed scan settings are saved as a profile.

NOTE: FaxTalk Version 9.0 versions support BMP, JPG and PNG formats when scanning using WIA