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Changing or finding the location of fax data files stored by FaxTalk

During the initial installation of FaxTalk FaxCenter Pro, FaxTalk Messenger Pro and FaxTalk Multiline Server, you can select any drive and folder where to install the FaxTalk program files.

The default installation for most installations is C:\Program Files\FaxTalk or C:\Program Files (x86)\FaxTalk for Windows 64 bit installations. This location contains all the FaxTalk program files only, and does not include user configured data, such as phone books, cover sheets or sent and received faxes and log information.

The FaxTalk software stores the data files used by the program in a set of folders located in a central location on the hard drive based on recommended guidelines from Microsoft. This folder location is different depending on which Windows operating system you are using and earlier versions (pre-9.0 versions) of the FaxTalk software do not support the ability to change the location of the data folders.

Starting with version 9.0 of the FaxTalk software, you can change the location where the data is stored via the user interface settings. Click Tools, Options, General Tab.

For Version 8.0 and earlier:

Microsoft Windows 10, Windows 8.x, Windows 7, Windows 2012 Server, Windows 2008 Server, and Windows Vista

By default, when installed on a Windows 10/8/7, 2012, 2008, or Vista operating system the data folders for the FaxTalk software are located in the ProgramData folder. This folder is hidden by the operating system by default:

C:\ProgramData\Thought Communications\FaxTalk

you can also type the following in a command-line to open the folder:
%ProgramData%\Thought Communications\FaxTalk

Microsoft Windows XP, Windows 2003 Server, Windows 2000

When installed on a Windows 2000 or Windows XP operating system the data folders for the FaxTalk software are located in the Document and Settings\All Users\Application Data folder. The Application Data folder is hidden by the operating system by default.  

C:\Documents and Settings\All Users\Application Data\Thought Communications\FaxTalk

you can type this from a command-line to open the folder:
%AllUsersProfile%\Application Data\Thought Communications\FaxTalk

NOTE: These folder locations may be “hidden” by Windows. By default Windows is configured to “hide” certain files and folders. There is a setting in the Windows Folder Options however that can make these folder “hidden” to the user and operating system. You should make sure that the Show all files and folders option in the Windows Folder Options is selected in order to see the folder.

For Advanced Users: Information on changing the location of the data files (Not supported or recommended)

The FaxTalk software stores the data files used by the program in a set of folders located in a central location on the hard drive based on recommended guidelines from Microsoft. The default settings cannot be changed during the installation, or after installation of the software.

For Version 9.0 of the FaxTalk software you can change the location where the data is stored via the Settings. See Tools, Options, General Tab.

For earlier versions of FaxTalk, FaxTalk stores this default folder information in the Windows Registry. Modifying these default paths in the Windows registry can be done at your own risk.

NOTE: You should close all FaxTalk related software prior to doing this. This includes the FaxTalk Service.

For your reference, the registry location where the paths are stored is located in the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Thought Communications\FaxTalk\Directories

or for 64 bit computers:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Thought Communications\FaxTalk\Directories

The specific key for the File Cabinet location is “File“, and it contains the full path of the File Cabinet data, including a trailing slash “\” .  For example, a Windows 10, 8, 7 or Vista machine it may appear as: “C:\ProgramData\Thought Communications\FaxTalk\FileCab\

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