Support

Problems with clients not automatically displaying the current data in the Inbox, Outbox/Sent Items and Transaction Log folders on the fax server can occur in cases where a software based firewall or security software application is used on the computer where the client software is installed.

Clients are updated by the fax server using a process where the fax server sends event messages to the client software. In some cases, when using third-party firewall or security software on the client computer, these messages can be blocked by the firewall or security software and lost. This results in the client not displaying the current information from the fax server.

If you are experiencing problems with the FaxTalk client software not displaying updated folder information and you have any form of software based firewall or security software installed on the computer that is running the FaxTalk client software you must make sure that the event messages from the fax server are not being blocked by the firewall or security software. You should check the logs generated from the firewall or security software to identify what events were blocked and make changes to the firewall or security software so that these events are no longer blocked.

Note: Some firewall software products will continue to block these types of messages even after you “disable” the firewall software. For example, the firewall product Outpost Pro from Agnitum will continue to block event messages even after disabling all of the firewall protection in Outpost Pro. With this particular program the problem wasn’t resolved until after the Outpost Pro software was configured to specifically allow these messages to be received.

You may want to manually configure your firewall or security software to allow incoming and outgoing connections within your internal network, or “trusted zone” for the following programs and ports:

Program:     FTMSGSVC.EXE
Program:     FAPIEXE.EXE
Program:     FTCLCTRL.EXE
Port:        1234 (1234 is default port, use port as configured in FaxTalk Multiline Server)

You would need to consult your firewall or security software documentation in terms of what specific steps are required to allow incoming and outgoing connections within your internal network for the listed port and FaxTalk programs.