Support

Microsoft includes calling card support as part of the dialing rules that are configured in Windows Dialing Properties. Since FaxTalk uses the Windows Dialing properties settings by default for dialing telephone numbers you can use the calling card settings in Windows Dialing Properties when dialing numbers with FaxTalk. FaxTalk will automatically utilize the calling card settings for dialing once you have selected a calling card profile in Windows Dialing Properties.

For information related to creating and configuring calling cards in Windows Dialing Properties please review the help information included in Windows.

Configuring the FaxTalk service 

Due to the way Microsoft stores the calling card settings in Windows the FaxTalk software cannot use the calling card information contained in dialing rules unless you change the way the FaxTalk service runs. The calling card settings defined in Windows Dialing Properties are part of the per-user settings in Windows and the FaxTalk service, by default, runs under the System account, so per-user settings are not available to the FaxTalk service when dialing numbers.

To use calling card settings, you will need to configure the FaxTalk service to run under a specific user account that has administrator rights instead of the System account and then configured the calling card settings in Windows Dialing Properties for that specific user.

To configure the FaxTalk service to run under a user's account:

1. Click on the Start Menu and then Settings and Control Panel.
2. Double-click on Administrative Tools.
3. Double-click on Services.
4. In the list of installed services look for an entry labeled FaxTalk and double-click on the entry.
5. Click on the Log On tab and under the Log on as: select This account and then enter the local account name for the user with administrator rights that will have access to the per-user settings (if there is only one user on this computer you would enter the name and password for that account) and click OK.
6. Close the Services window.
7. Close the Administrative Tools window.
8. Reboot the computer.

Dialing International numbers

Microsoft has documented that if you wish to use calling card settings in Windows Dialing Properties when dialing International numbers you must enter the International number in the canonical address format for phone numbers. Windows Dialing Properties applies calling card settings only to fax numbers that are stored in this format.

Canonical format describes the country or region code, area code, and subscriber number (fax number) for each recipient. You must also precede the country or region code with the “+” symbol so that the program recognizes the full canonical number. Canonical format would appear like this:

+Country/RegionCode (AreaCode) SubscriberNumber

For example, this is how you would enter a number for a subscriber in the United States in canonical address format:

+1 (212) 555-0123

For more information about the Canonical address format for phone numbers visit http://technet.microsoft.com/en-us/library/cc728034(WS.10).aspx.