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Sending e-mail from FaxTalk Fax Merge is not working after updating Office 2016 version 1910 build 12130.20272

You updated your Microsoft Office 2016/Office 365 to version 1910 build 12130.20272 (October 30th, 2019) or later and use the Fax Merge to send e-mail from FaxTalk. When merging, you may see the error “It appears the fax number field you selected contains email addresses. You must configure FaxTalk to send email before you can continue the merge“. Alternatively, when attempting to send merged faxes, recipients containing an e-mail address are skipped when merged.

We have determined the cause of this problem is due to a change of behavior of a command used within the Microsoft Word Visual Basic for Applications (VBA) environment.

You can downgrade your Microsoft Office 2016 to the last working release version 1909 build 12026.20344 dated October 22, 2019.

UPDATE: January 22, 2020 – Microsoft has confirmed this error and will correct this with a future update to Microsoft Word.

SOLUTION: March 1st, 2020 – Microsoft has released an update to correct this problem. Update Microsoft Office 365 to at least version 2002 build 12527.20242 dated March 1st, 2020.

Previous Solution:

More information on reverting to an earlier version of Office 2016.

How to downgrade to Office 2016 version 1909 build 12026.20344.

If you have Office 2016/2019 ClickToRun , open command line (cmd):

cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
officec2rclient.exe /update user updatetoversion=16.0.12026.20344
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