Support, News and Updates

Support

How to backup and restore FaxTalk data and settings using FaxTalk Backup

The FaxTalk software includes the FaxTalk Backup program that can easily create and restore backups of all of the data and settings in your FaxTalk software. You can choose to backup or restore specific portions of the information stored in FaxTalk or all of the data. NOTES: There is no automated/scheduled backup feature, backups must […]

Multiple users Windows log on and FaxTalk

Multiple Users When you install FaxTalk (FaxTalk FaxCenter Pro, FaxTalk Multiline Server or FaxTalk Messenger Pro) on a system that has multiple user accounts defined, the FaxTalk software is available to all users. The FaxTalk program group will appear on the Start menu for all users and any user can access the various components of […]

How to setup dialing rules, location rules, tone or pulse mode and wait for dial tone before dialing in FaxTalk

Windows dialing rules can be configured from the Dialing Rules tab. This tab is in the Phone and Modem Options of the Windows Control Panel. On this tab, you can select Tone or Pulse mode dialing. You can also set the default dial location. Additionally, you can create a new dial location or edit any existing dial location. You can […]

The Status field reports “No Line” or “No Dial Tone” when sending faxes.

The troubleshooting steps in the document assume you are using a fax modem device as your connection to FaxTalk and your telephone line. It does not apply to Internet fax/T.38 connections. If the Status field is reporting no dial tone “No line” for the status of a fax that would indicate that the modem hardware […]

A copy of your sent fax is received on your fax machine when sending from WinFax PRO or FaxTalk

When you send faxes from WinFax PRO or FaxTalk, you may receive a copy of your faxes on your stand-alone fax machine or All-In-One Fax printer. You may be sharing the telephone line with a fax machine or fax device such as an All-In-One printer with fax. Some fax machines and fax devices will automatically […]

How to import the e-mail field from a WinFax PRO phonebook into FaxTalk

FaxTalk includes the capability to easily import your existing WinFax PRO phonebooks if you have both WinFax PRO and FaxTalk installed on the same system. This capability is possible with the use of a WinFax component that allows access to the phonebook database. Due to a WinFax limitation, If your WinFax PRO phonebook contains e-mail […]

Troubleshooting FaxTalk fax modem initialization error messages.

Modem initialization errors are usually the result of a problem with communicating with the fax modem. If this is a temporary problem, the solution is to reboot the computer (a full power down cycle is recommended). The fax modem must be properly configured. Also, ensure the settings in FaxTalk are correct. Otherwise, you will see […]