Support, News and Updates

Support

How to store and access your received faxes and messages on Dropbox, OneDrive or Google Drive

FaxTalk allows you to save a secondary copy of your incoming faxes and messages to a folder of your choice. With a Microsoft Windows compatible Cloud Storage client software such as DropBox, Microsoft OneDrive or Google Drive you can store a copy your faxes and messages and have them accessible on all your computers, mobile […]

The Status field reports “No Line” or “No Dial Tone” when sending faxes.

The troubleshooting steps in the document assume you are using a fax modem device as your connection to FaxTalk and your telephone line. It does not apply to Internet fax/T.38 connections. If the Status field is reporting no dial tone “No line” for the status of a fax that would indicate that the modem hardware […]

A copy of your sent fax is received on your fax machine when sending from WinFax PRO or FaxTalk

When you send faxes from WinFax PRO or FaxTalk, you may receive a copy of your faxes on your stand-alone fax machine or All-In-One Fax printer. You may be sharing the telephone line with a fax machine or fax device such as an All-In-One printer with fax. Some fax machines and fax devices will automatically […]

How to import the e-mail field from a WinFax PRO phonebook into FaxTalk

FaxTalk includes the capability to easily import your existing WinFax PRO phonebooks if you have both WinFax PRO and FaxTalk installed on the same system. This capability is possible with the use of a WinFax component that allows access to the phonebook database. Due to a WinFax limitation, If your WinFax PRO phonebook contains e-mail […]

Does FaxTalk support Brooktrout or Dialogic type fax boards?

FaxTalk does not support Dialogic and Brooktrout fax boards. These devices are proprietory fax boards and they are not recognized in Microsoft Windows as standard Class 1.x or Class 2.x fax modems. FaxTalk will not detect these as available modems during the installation. FaxTalk is currently compatible with Class 1, Class 1.0, Class 2, Class […]

Using FaxTalk with an e-mail application to send fax attachments

FaxTalk has the ability to interface with popular external 32 bit MAPI e-mail applications such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird and Windows Mail.  Other e-mail clients that support “Simple MAPI” may also work but have not been fully tested.  To use FaxTalk to send e-mail, you will need to enable the e-mail option […]

How to reset the fax modem in FaxTalk after an initialization or modem communication error

Initialization and modem communication errors can occur when commands from fax software are sent to the fax modem and the modem does not respond in a pre-determined time. FaxTalk will report initialization error messages when it cannot communicate with the fax modem, or if the fax modem doesn’t respond properly to the command. In most […]

FaxTalk clients do not show current faxes from the FaxTalk Multiline Server

Problems with clients not automatically displaying the current data in the Inbox, Outbox/Sent Items and Transaction Log folders on the fax server can occur in cases where a software based firewall or security software application is used on the computer where the client software is installed. Clients are updated by the fax server using a […]