[JohnD]

also, if you get the same error(s), please list the exact error message… it should indicate a module where this general protection fault error occurs

[JohnD]

try this…

after you install and get the error message, reboot and run the file UPDREG.BAT in your WinFax directory.

Then run the WTNSETUP.EXE file in the WinFax directory and see if the same error occurs.

You can also try running SETUPDCC.EXE and manually set options here (modem, dialing settings etc.)

[JohnD]

support is contracted out by a company called Spectrum. At least that is who is responding to questions

[JohnD]

Did you ever get this working???

[JohnD]

Hi Daniel,
that link is no longer available. but here is a link that is working that should solve your problem

http://www.getfaxing.com/macroerror.htm

[JohnD]

try other machines first to see if it is a problem with a specific type of machine. WinFax can have difficulties with specific modems and receiving from some types of fax machines.

if you still have problems, post a message here with additional details.

[JohnD]

you can, but not always required. i would recommend it if you don’t care of the existing data.

[JohnD]

this is usually a configuration problem with winfax. WinFax is very picky on the initialization string setup and class of the modem. What type of modem is installed on this PC? and what are the settings in WinFax (Program Setup, Modem/Communication devices)?

[JohnD]

have you removed the registry key entries ?
what type of modem are you using? does this happen before WinFax tries to detect the modem?
what version of WinFax?

[JohnD]

go to the WinFax PRO Program setup, and click the Dialing and Location option.

Now click on the ADVANCED button near the bottom of the dialog box. Click on “WinFax PRO dialing” option, then click OK. (If its already on WinFax, then just click OK)

Now click on the LOCATION “tab” at the top of the dialog box. Make sure everything is correct here, including your local area code (3 digit number) and you’ve also entered your phone number (or fax number). Long distance access should be “1” and International Access should be “011”, Country should be United States (1) (or Canada 1 )
Click on AREA CODE RULE to change specific area code rule dialing options..

Hope that helps!

[JohnD]

Just want to add, are you setting country code + area code + local number ??? Try that

[JohnD]

You might want to try setting this modem to Class 1 or Class 2 (if it is already set to class 1)
you can do this in the WinFax PRO modem setup

Edited By JohnD on Feb. 07 2003 at 21:58

[JohnD]

also WinFax SE and WinFax PRO are two very different products,

here is a link about WinFax SE

http://www.saas.nsw.edu.au/solutions/outlook/winfaxse.htm

[JohnD]

you can install overtop of the “starter” edition included with Office 2000.

[JohnD]

One thing i have noticed with host sending is that the number that appears in the “sending” window isn’t usually what is dialed. Check if it actually is sending the area code, country code etc. when dialing your faxes. This may just be appearing in the send window of the host only.

[Author]

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